Future Remodeling's Privacy Policy

Introduction

 

Future Remodeling Group LLC dba Future Remodeling (“we” or “us”) respects your privacy. This Privacy Policy (the “Policy”) describes how we collect, use, share, and protect information from and about our customers and visitors, (“you” or “your”) that may directly or indirectly identify you (“Personal Information”) when you use our websites (the “Sites”) or in connection with the products and services that we provide to you (the “Services”). This Policy also describes the choices you can make about your information. It also contains other important privacy disclosures, such as how we may update this Policy and how you can contact us.

 

Scope of This Policy

 

This Policy applies to the Personal Information we collect in one or more of the following ways:

Use of the Future Remodeling website;

Phone, email and other electronic or written communications;

Visits to our locations or other in-person events;

Social media interactions;

Surveys, contests and sweepstakes; and

Online Advertisements.

 

This Policy does not apply to:

 

Credit-related products issued by banks or financial institutions, which are covered by separate privacy notices that appear on the credit applications or that you receive in connection with your credit accounts; and

 

Third-party websites that are linked to or accessible from our website or that are operated by unaffiliated parties, even though the website may contain references to Future Remodeling. 

 

How We Collect Your Personal Information

 

We may collect and disclose personal information to service providers that help us operate our business, such as hosting, support, delivery, printing, email, and data processing vendors. These service providers are authorized to use the information only to perform services for us and may not use SMS opt-in consent or mobile numbers for their own marketing purposes. We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes.

 

Information You Provide

 

When you interact with our Sites or use our Services, you may choose to provide us with Personal Information such as:

 

Contact and identification information, such as your name, address, telephone number, email address, driver’s license number, date of birth and social security number;

 

Payment information, such as your payment card number and expiration date;

 

Demographic information, such as your age, gender, income range and occupation;

 

Financial information you submit on credit applications for our services;

 

Information you include in your communications with us or in connection with a satisfaction survey;

 

Content you submit, such as photographs and videos, and details about your projects and property; or

 

Employment information, such as information you submit in connection with a job application, including the types of information described above, plus other examples like employment status, employment history, education information, references, resume, immigration status and ability to work legally in the United States, criminal record, and, on a voluntary basis, for our Equal Employment Opportunity compliance purposes for jobs located in the U.S., gender, race and ethnic background.

 

Information We Collect by Automated Means Online

 

When you use our Sites, we may collect certain information by automated means, using technologies such as cookies, Web server logs and Web beacons.

 

Cookies

 

Our online services may use HTTP cookies, HTML5 cookies, Flash cookies and other types of local storage (such as browser-based or plugin-based local storage).

 

Cookies are small text files that websites send to your computer or other Internet connected device to uniquely identify your browser or to store information or settings. Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. These settings generally do not work for Flash cookies, but you may be able to delete your Flash cookies or adjust your Flash cookie settings by visiting the Adobe Flash Website Storage Settings Panel and Global Storage Settings Panel. Please note, however, that if you disable cookies, you may not be able to use all of the features and functions of our online services.

 

Server Logs

 

Our Sites generally use Web server logs to record information about your use of the Services, in the form of usage data, such as:

 

Your device type, operating system type, browser type, domain, system settings, and IP address, as well as the language your system uses and the country and time zone where your device is located; The address of the Web page that referred you to our Sites, and other information about your interaction with our websites, such a which pages you visit.

 

This is a common practice that supports the operation of our online services.

 

Web Beacons

 

Our Web pages and emails may contain tags known as “Web beacons” or “single pixel gifs,” which are small electronic images used to help deliver cookies on our sites, count visitors to our web pages, determine whether emails are opened, and deliver co-branded services. We may also work with other companies by sharing information about the use of our beacons or to place Web beacons on their sites or in their advertisements to let us develop statistics on how often clicking on an advertisement or product on our sites results in a purchase or other action on other sites. Our Web pages may also contain Web beacons from third parties, which help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other website operations. These Web beacons may allow the third parties to set or read a cookie on your computer.

 

Third Party Analytics

 

We may also use third-party web analytics services in our online services, such as those of Google Analytics. These service providers help us analyze how users use our online services. Information collected as a part of Google Analytics (including your IP address) is automatically sent to Google, and Google may place cookies to help with the analysis. To learn more about Google Analytics and download an opt out browser add-on, please click here https://tools.google.com/dlpage/gaoptout

 

Information We Collect by Automated Means Offline

 

When you call our customer service center, we may record audio of the conversations for quality control, training, security and analytics purposes.

 

Information We Collect From Other Sources

 

We may obtain certain information about you from other businesses. For example, the information we may receive about you includes but is not limited to: updated addresses or phone numbers we obtain from vendors who maintain such data; information about you from individuals, such as through “Refer a Friend” programs; information from public sources, such as information you submit in a public forum (for example, a customer review); and credit reports and lender approvals to the extent you applied for credit for our Services.

 

How We Use Your Personal Information

 

We may use your Personal Information for a range of business purposes, including to:

 

Provide and deliver products and services;

 

Process, record and track your purchases, payments, and warranties;

 

Communicate with you through various channels (for SMS communications, we only use your mobile number and opt-in consent for the message types you separately selected on our form);

 

Evaluate and respond to your requests, inquiries, and applications;

 

Publish public reviews as submitted by you and other customers;

 

Operate, evaluate, and improve our business, products, and services;

 

Provide a better-tailored experience,

 

For market research, data analytics, and system administration purposes.

 

To store your preferences and settings;

 

To provide custom content and ads to you on this and other websites. This does not include SMS opt-in consent or mobile numbers, which are handled separately and are not used for targeted marketing sharing.;

 

To protect against and prevent fraud and unauthorized transactions, investigate and manage claims, risk exposure, and quality, and generally improve and provide security; and To comply with our legal obligations, policies and procedures and enforce applicable legal requirements, industry standards, and our policies and terms, such as our Terms and Conditions of Use. With respect to information we collect through our Careers webpage, evaluate your application for employment and contact you regarding possible employment.

 

How We Share Information

 

We do not sell, rent, trade, or otherwise transfer personally identifiable information, including SMS opt-in consent and mobile numbers, to unaffiliated third parties for their marketing or promotional purposes. We do not sell, trade or otherwise transfer personally identifiable information to unaffiliated third parties without your consent, except as described below.

 

Service Providers and Business Partners

 

We may disclose your personal information to companies that provide services to us (such as providers of hosting, support, delivery, printing, email, data enhancement, and repair services) or that help us market our products and services but not SMS opt-in consent or mobile numbers for their own marketing or promotional use. These companies may need access to information about you in order to perform their functions. These companies are generally not authorized to use the information we disclose to them for any other purpose. For instance, we may provide information on your behalf to a supplier in connection with warranty or product safety issues, or with a business partner who is jointly providing a product or service to you, or is running a jointly branded promotion with us. We may also share limited information with banks or financial institutions that offer credit accounts.

 

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

Legal, Enforcement, Security and Investigation

 

We may disclose information about you (1) if we believe we are required to do so by law, regulation or legal process, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property, or safety of our customers, or others, including to prevent physical, financial or other harm, injury or loss, or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.

 

Sale or Transfer of Business or Assets

 

We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).

 

Aggregate or De-Identified Data

 

We may share or make public aggregate or de-identified data derived from personally identifiable information. Such information, however, will not identify you or any other individual. Aggregate or de-identified data will never include SMS opt-in consent data or mobile numbers.

 

How We Protect Your Information

 

We maintain administrative, technical, and physical safeguards designed and intended to protect personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to inherent uncertainty in the use of the Internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our website and information systems will be completely safe or secure. We retain information for as long as it is needed or useful to provide and improve our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements.

  

Do Not Track

 

We do not collect personally identifiable information about users’ online activities over time and across third-party websites and we do not process or respond to “Do Not Track” signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about one’s online activities over time and across third-party websites or online services.

 

Links to Other Websites

 

Our Site may link to other websites for your convenience and information. For instance, they may link to websites of product suppliers, manufacturers and service providers. These websites may be operated by companies not affiliated with us. Linked websites may have their own privacy notices, which we strongly suggest you review if you visit them. We are not responsible for the content or privacy practices of any website that we do not control and that does not point to this Policy. Your interactions with these websites are governed by the privacy policies of the company operating the websites.

 

Children

 

We do not knowingly collect personally identifiable information from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.

 

Updates

 

This Policy may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on our Sites to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of the Policy when it was last updated.

 

Social Media Messages and Comments (Facebook and Instagram)

We operate our own Facebook Page and Instagram account and use approved tools built on the Meta Platform (Facebook and Instagram APIs) to manage communication with people who contact us there. When you send a direct message to, or leave a comment on, our Facebook Page or Instagram account, we may collect and process the content of that message or comment, your public profile name or handle, and the date and time it was sent. We use this information only to read and respond to your inquiry, to provide customer service, to keep our own comment sections free of spam, and to measure the performance of our own social media content in our internal reporting. This information is stored securely in our own internal business systems (hosted on Google Cloud) and is accessible only to authorized Future Remodeling personnel who handle customer communications. We do not sell this information, and we do not share it with any third party except the service providers that host our systems on our behalf, and only as needed to operate those systems. We do not use Facebook or Instagram message or comment data for any purpose other than communicating with you and reporting on our own accounts, and our use complies with the Meta Platform Terms and Developer Policies.

We retain this information in our internal systems only as long as needed for these purposes and delete it on request. To ask what information we hold, or to request deletion of your Facebook or Instagram messages or comments from our systems, contact us through the contact form at futureremodeling.com or at [email protected]. 

 

SMS Communications & Mobile Data Protection

The following SMS-specific disclosures apply to all text messaging programs described in this Policy and in our Terms & Conditions. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By separately opting in to receive transactional and conversational SMS (text) messages through our website form, you consent to receive SMS (text) messages from Future Remodeling about appointment reminders and messages about your inquiry.

By separately opting in to receive recurring marketing SMS (text) messages through our website form, you consent to receive SMS (text) messages from Future Remodeling about promotions and seasonal offers.

Message frequency may vary. Message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly. We do not sell, rent, or share your personal information, including your phone number or SMS opt-in consent, with third parties or affiliates for their marketing or promotional purposes.

How to Contact Us

If you have questions or comments about this Privacy Statement, or if you would like us to update information we have about you or your preferences, please contact us as indicated below.

 

E-mail: [email protected]
Phone: (201) 371-5515

Please include your name, address, phone number and email address in the request, and if possible, let us know how you initially provided us with the information.

Additionally, to stop receiving marketing emails, you may click on the “Unsubscribe” link in any marketing email you receive from us and update your preferences on the resulting Web page. You may also update your email subscription choices by contacting us as described in this section. Please note that we may continue to send transactional emails, which contain information about a prior purchase or an ongoing service, even if you opt-out of marketing emails.